OJCommerce
OJCommerce Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OJCommerce has 1.4 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Online shopping, Waiting, Cheap built.
Cons: Deception, False advertising, Returns.Recent recommendations regarding this business are as follows: "Be careful.", "SELLER IS A SCAMER WITH A BBB RATING 'F'! DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24" So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM This is their response to my email I sent to them. Dear Susan Fisher, The item must be returned within 10 days after receiving this RA. RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS: 1. Wrap the package carefully in the original manufacturer’s packaging 2. Return the item(s) to the address provided using your preferred shipping carrier. 3. Returns sent to our administrative offices cannot be accepted. 4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier. Refunds will be processed after the return is received and inspected by our warehouse. NOTICE: A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return. B. Return shipping costs are your responsibility. C. Customers are responsible for returns to any address other than instructed. We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account. Date of experience: November 29, 2023", "Buy from Amazon", "Not at all", "This company takes complete and utter advantage of the unassuming customers. They do not have ethical business practices and should be put out of business TODAY AND FOREVER".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OJCommerce has 1.4 star rating based on 84 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Online shopping, Waiting, Cheap built.
Cons: Deception, False advertising, Returns.Recent recommendations regarding this business are as follows: "Be careful.", "SELLER IS A SCAMER WITH A BBB RATING 'F'! DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24" So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM This is their response to my email I sent to them. Dear Susan Fisher, The item must be returned within 10 days after receiving this RA. RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS: 1. Wrap the package carefully in the original manufacturer’s packaging 2. Return the item(s) to the address provided using your preferred shipping carrier. 3. Returns sent to our administrative offices cannot be accepted. 4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier. Refunds will be processed after the return is received and inspected by our warehouse. NOTICE: A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return. B. Return shipping costs are your responsibility. C. Customers are responsible for returns to any address other than instructed. We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account. Date of experience: November 29, 2023", "Buy from Amazon", "Not at all", "This company takes complete and utter advantage of the unassuming customers. They do not have ethical business practices and should be put out of business TODAY AND FOREVER".
Most users ask OJCommerce for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBusted splice connection on tree top
- Poor quality of merchdise
Preferred solution: Full refund
User's recommendation: Be careful.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOJCommerce has a BBB rating of F !!!
The return shipping will cost more than the Items original cost!Dear Susan Fisher,We are sorry to hear we weren’t able to meet your expectations, however we respect your decision to return the item(s). Therefore, we have obtained a Return Authorization (RA) number for...
DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest.
The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24"
So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit!
THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM
This is their response to my email I sent to them.
Dear Susan Fisher,
The item must be returned within 10 days after receiving this RA.
RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS:
1. Wrap the package carefully in the original manufacturers packaging
2. Return the item(s) to the address provided using your preferred shipping carrier.
3. Returns sent to our administrative offices cannot be accepted.
4.
Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier.
Refunds will be processed after the return is received and inspected by our warehouse.
NOTICE:
A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified.
All items will be inspected upon return.
B. Return shipping costs are your responsibility.
C.
Customers are responsible for returns to any address other than instructed.
We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account.
Date of experience: November 29, 2023
- Misrepresent the items they sell
Preferred solution: Full refund
User's recommendation: SELLER IS A SCAMER WITH A BBB RATING 'F'! DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24" So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM This is their response to my email I sent to them. Dear Susan Fisher, The item must be returned within 10 days after receiving this RA. RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS: 1. Wrap the package carefully in the original manufacturer’s packaging 2. Return the item(s) to the address provided using your preferred shipping carrier. 3. Returns sent to our administrative offices cannot be accepted. 4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier. Refunds will be processed after the return is received and inspected by our warehouse. NOTICE: A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return. B. Return shipping costs are your responsibility. C. Customers are responsible for returns to any address other than instructed. We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account. Date of experience: November 29, 2023
Cancelled order information
Preferred solution: A similar couch
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item sent
Preferred solution: I want the 3 bulb fixture that I bought
User's recommendation: Buy from Amazon
BUYERS BEWARE HELP REVOKE OJ COMMERCE SELLING PRIVILEGES ON ALL PLATFORMSE
STAND TOGETHER TO HELP REVOKE OJ COMMERCE SELLING PRIVILEGES ON ALL PLATFORMS
As I indicated last week, I would receive a FULL REFUND on the damaged nightstands received from OJ Commerce.
To date, I have in fact received my refund in FULL. See attachment. Because OJ COMMERCEs return policy is a misrepresentation of good will to the unassuming customer, which on the Wal-Mart platform indicates refunds are permissible, but then on your page the return policy states refund or replacement. OJ Commerce should immediately correct the misleading return policy directly on Wal-Mart Marketplace platform to state that customers will be HELD FULLY RESPONSIBLE FOR THE RETURN SHIPMENT OF ITEMS DAMAGED DURING SHIPMENT OR ACCEPT A REPLACEMENT ITEM OF THE SAME.
NO EXCEPTIONS. It shouldn't be at your discretion for a customer to accept replacement for items so easily damaged and so cheaply made it crushes during shipping transit. This is unconscionable. Coupled with the fact that my items were both received crushed and you expected I pay $500 shipping costs to return $581 items., why would anyone pay OJ Commerce for low quality crushed furniture?
I recently read all of the OJ Commerce reviews, and shame on OJ Commerce for not honoring commitments. Because of the irresponsible manner in which my case was handled by OJ Commerce, Wal-Mart took very good CARE of me and made me whole after I shared my photos, the email and voicemail communication whereby OJ Commerce Representatives gave conflicting information, some stating a refund would be granted, while others saying it would not. Nonetheless, I took to social media platforms to post all pictures and correspondence of the matter. OJ Commerce should not have a presence on the Wal-Mart platform because of the way you administer returns that are no fault of the customer, and many customers agree who have viewed and liked the photos of my damaged nightstands and your return policy on YELP, Instagram, YouTube.
FaceBook, Snapchat, and the Better Business Bureau. I hope this sends a clear message to OJ Commerce that what you do to customers with regards to the return of damaged items is wrong on every level. I am pleased that all my post received the attention NEEDED to make sure other customers do not have to withstand what OJ Commerce put me through. Like I mentioned last week, this was about the principal of matters, and OJ Commerce chose to penalize me, versus help solve a simple problem.
For these reasons, I hope that Wal-Mart does in fact elect to permanently revoke your seller privileges and remove you from their platform. You don't deserve to be there, my pictures is real time proof, along with what other customers have been saying for years on OJ Commerce reviews. At the end of the day, it wasn't about the money, it was about what was right, and my full refund was an added bonus! Thanks to Wal-Mart!!!
ZERO STARS TO OJ COMMERCE!!!
Don't know how you stay in business, especially since you made no effort to make me whole and Wal-Mart paid for OJ COMMERCE error. OJ Commerce should BE HELD ACCOUNTABLE, YOU SHOULD NOW REIMBURSE WAL-MART FOR THE ERRORS OF YOUR WAYS!
Preferred solution: I would like to be compensated for the time trouble, and unethical business practices while dealing with a company that should not even be in business!
User's recommendation: This company takes complete and utter advantage of the unassuming customers. They do not have ethical business practices and should be put out of business TODAY AND FOREVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charles Town, West VirginiaDamaged bed frame
RE: Order #954900**** Jane Payette, Purchaser
On 8/41/2020 an adjustable bed frame was purchased from your company and gifted to me.
Approximately 6 months later I realized one side of the bed frame was broken (picture attached) also causing the head of the bed to not raise.
A phone call was made to rectify the situation only to be told there was only a 30 day warranty on the frame.
Fast forward to today, I cannot accept that answer. The frame needs to be replaced.
I am not able to use the features of the frame. Pictures are attached for your review.
I look forward to finally rectifying this problem.
My email is:
Thank you.
Patricia Vitkus
5625 Jonamac Pl #1C
Roanoke, VA 24019
912-312-****
User's recommendation: Shop elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer phone discosnetec number
- Poor practices
- Dception
Preferred solution: Full refund
User's recommendation: Not at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBIG LIERS
Preferred solution: DO NOT DO BUSINESS IF YOU CANNOT CONTROL IT PROPERLY!!! WASTING PEOPLES TIME!!!
User's recommendation: NOT RECOMMENDED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDAMAGED PRODUCT/TERRIBLE CUST. SERV./ NO RESOLUTION
I ordered a wicker outdoor table. It arrived w/ the 44" box slashed in multiple places, ripped open, and the table was crumbling inside.
I emailed the company that day w/ pics and twice more with no response. I called 3 times and no one picked up. I submitted a complain and heard back 10 days later. I requested a replacement or refund since the table is un-usable with damage.
They have refused for days. Finally stated I'd have to pay to have it shipped back and also pay for a replacement to be shipped. The damage was not my fault-it arrived in that condition. At this point, they've said they're not going to do anything and close the ticket.
Awful shipping, customer service, and no resolution. I'm now going to ask my credit card company to dispute it.
TERRIBLE EXPERIENCE!!! RIP OFF
- Lower price than competitors
- Good price for product
- This terrible company is still selling openly on the web
- Deceiving
- False advertising
Preferred solution: Full refund
To let other buyers know what is going on
- Waiting
- False advertising
Preferred solution: Full refund
User's recommendation: don't buy nothing from this company
Return
- Dception
Preferred solution: Full refund
User's recommendation: Don’t buy from them !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPISSED OFF
- Literally everything
User's recommendation: BUYER BEWARE!
Return order # 348219****947
Please I need you to pay attention to my emails I bought 2 chairs of the cheerrie oak color the color of the wood seems perfect my displeasure is with the color of the material that the seat carries in fact it is not damask like the chair of the Original brand much less the color that they show in the photos that appears on the website advertising these chairs is a totally different color from the one I received I paid for these chairs more than $ 600 dollars I deserve respect as a consumer, I let them know a week after the purchase because The box had not been opened when I opened it, I was surprised by the color so different from the one I expected, as the one that you announce to the public for sale, I need you to answer me as soon as possible to be able to change it for the correct volume and if they do not have it available to me the money is returned in full I need to send you these chairs at no cost as soon as possible let me know cyanfo can I send you the chairs they are still in their box yes n use feel free to contact me as soon as possible my phone number is 904 525 **** my email is rosamraymat@***.com awaiting urgent response Rosssie Raymat Thank you
- Cheap built
- Returns
Preferred solution: Full refund
User's recommendation: not recommended this company does not have the true original product even so it announces the original furniture to the public and they send a different one when you contact them to make a return or exchange they ignore you they do not answer you make it very difficult to return or the return is not a good company my remarks is to buy in more serious companies where one receives due attention to the customer and the quality of the product that is advertised
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Walled Lake, MichiganHorrible product, even worse customer service
- Reality vs advertised
- Poor quality of merchdise
- Returns
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
- Deception
Preferred solution: Let the company propose a solution
User's recommendation: BEWARE BEWARE BEWARE
About
OJCommerce is an online store. The company was founded in 2010. Its headquarters is based in Fort Lauderdale, USA. OJCommerce offers the following products: electronics, sports, office, home, and others. It is also possible to order supplies for dogs, birds, cats, and fish. OJCommerce ships their products across the United States excluding Alaska and Hawaii. It uses UPS carrier. The company accepts returns within 30 calendar days of the receipt date. Restocking fees can be applied. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal service. Order status can be tracked in personal profile on the company website.
OJCommerce is ranked 680 out of 2285 in Furniture and Decor category
USA
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