I'm going thru a problem with OJ Commerce now with a Walmart.com purchase. I cancelled the order on Walmart.com before it processed and OJ Commerce completely ignored my 4 E-mails, 5 business days later, thru Walmart.com until they sent the order and collected my money.
Oj Commerce shipped thru a 3rd party, who I also cancelled an order with same day, same walmart order number. The 3rd party confirmed my cancelation on the other Item immediately)?? Now OJ Commerce want me to pay 20% restocking and return shipping. I'm going to file a complaint with BBB and my bank.
It's like they purposely ignore you so they can collect the restocking fee. Walmart.com says the seller will contact you in 1 business day. OJ Commerce never contacted me until I got the order and initiated a return 5 business days later.
Something Ain't right! Wish me luck!!
Review about: Ojcommerce Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.